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Serenwink

Terms of Sale

Last updated: September 2026

These terms apply to every purchase you make through the Serenwink website (serenwink.com) (“we”, “the store”). By placing an order you confirm that you have read and agree to them. Together with our Terms & Conditions, Privacy Policy and Shipping & Returns page they form the agreement between you and the store; the specific arrangements for shipping fees, delivery times and returns are those set out on the Shipping & Returns page.

1. General

  • ✦Serenwink is an online fashion store operated in the Hong Kong SAR. Products are sold through this website at retail, to consumers, for personal use only.
  • ✦You must be at least 18 years old, or have the consent of a parent or guardian, to place an order.
  • ✦We may amend these terms from time to time. The amended version takes effect once posted on this page and applies to orders placed afterwards; orders already formed are governed by the version in force when they were placed.

2. Availability

  • ✦All products are subject to availability. Items shown as “Sold out” cannot be purchased for the time being; if they are restocked we will update the site.
  • ✦Product photos are professionally shot, but colours may differ slightly from the actual item because of screen settings and shooting conditions. Such differences do not constitute a defect.
  • ✦We may change product styles, prices and availability at any time; confirmed orders are not affected.

3. How to order

  • ✦Choose a size and colour and add the item to your bag. At checkout, select a delivery method, enter a discount code if you have one, and complete payment on the payment page.
  • ✦A maximum of 10 units of any one item may be purchased per order. For bulk orders, please email us first.
  • ✦Before submitting an order, please check the items, sizes, quantities, delivery details and contact phone number carefully. We are not responsible for delivery delays, failures or extra charges caused by incorrect details.

4. Formation of the contract

  • ✦An order you submit is an offer to buy. We accept that offer only when your payment succeeds and we send you an order confirmation email — the contract of sale is formed at that point.
  • ✦We reserve the right to refuse or cancel an order where: payment cannot be verified or is declined by the card issuer; stock is insufficient; an obvious pricing error has arisen from a system or human mistake; or we suspect fraud, resale or a breach of these terms.
  • ✦If an order is cancelled after payment, we will refund the full amount to the original payment method and have no further liability.

5. Prices and payment

  • ✦Prices are shown in Hong Kong dollars (HKD). Orders in Hong Kong and Macau are settled in HKD; orders in all other regions are settled in US dollars (USD) at the price displayed when you pay.
  • ✦Prices shown are for the product only and exclude shipping; shipping fees and free-shipping offers are displayed at checkout. Any customs duties, import taxes or clearance fees on international orders are borne by the recipient.
  • ✦Payments are processed securely by Stripe; we never store your card details. We accept major credit cards and digital wallets — the methods available are those shown on the payment page.
  • ✦Discount codes must be entered before checkout. One code per order, subject to that code's conditions; codes cannot be added or changed after the order is placed.

6. Delivery

  • ✦All orders ship from Hong Kong. Delivery destinations, methods and estimated times are as set out on the Shipping & Returns page; Hong Kong and Macau orders are delivered by SF Express to your door or to an SF station / locker for pickup.
  • ✦Once your order ships we will email you the tracking number, and you can follow its progress on the Track Order page. Delivery may be delayed by peak seasons, weather or customs clearance; we will do our best to help follow up, but are not liable for losses caused by delays.
  • ✦For pickup orders, please collect within the period stated in SF Express's notification. If an uncollected parcel is returned to us, the cost of re-delivery is borne by the customer.
  • ✦Please inspect your parcel on receipt. If the packaging is visibly damaged, we recommend photographing it immediately and contacting us under section 7.

7. Conformity of products

If an item arrives with a manufacturing defect or damage, or does not match your order, email info@serenwink.com within 3 business days of delivery with your order number and photos. Once verified, we will arrange a replacement or refund at our expense.

8. Returns and refunds

  • ✦If something doesn't work out, you may request a return or exchange within 7 days of delivery. Items must be unworn, unwashed, with all tags attached and in their original packaging; return shipping is at the customer's expense. Full conditions and the request procedure are set out on the Shipping & Returns page.
  • ✦Orders cannot be cancelled once dispatched. If you no longer want an item, please follow the returns policy after delivery.
  • ✦Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned items; original shipping fees (if any) are non-refundable. Processing times of card issuers or payment platforms are outside our control.

9. Limitation of liability

  • ✦To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or punitive loss arising from the purchase or use of our products. Our maximum liability for any order is limited to the amount actually paid for that order.
  • ✦Nothing in these terms limits or excludes consumer rights that cannot be excluded by law.

10. Authenticity and intellectual property

  • ✦All products sold by the store are genuine Serenwink products. The Serenwink name, logo, product designs, images and site content are protected by intellectual property laws and may not be copied, modified or used commercially without our written consent.
  • ✦Products on this site are for personal use only; we may refuse orders we suspect are intended for resale.

11. Order records

Your order confirmation and shipping notification emails form the record of your transaction — please keep them. Registered customers can view orders and delivery status under My Account; guest orders can be looked up on the Track Order page using the order number and email address.

12. Governing law and disputes

These terms are governed by and construed under the laws of the Hong Kong SAR. Any dispute should first be resolved through friendly negotiation; failing that, it is subject to the exclusive jurisdiction of the Hong Kong courts.

13. Miscellaneous

  • ✦If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in effect. A failure by the store to exercise any right under these terms promptly is not a waiver of that right.
  • ✦These terms are provided in Chinese and English; in the event of any inconsistency, the Chinese version prevails.

14. Contact

If you have any questions about an order or these terms, email info@serenwink.com and we will get back to you as soon as we can.