Shipping & Returns
Last updated: August 2026
Shipping
All orders ship from Hong Kong. Shipping fees and free-shipping offers are as shown at checkout.
- ✦Hong Kong & Macau: SF Express home delivery or SF station / locker pickup, about 1–3 business days
- ✦Japan & South Korea: international courier, about 4–7 business days
- ✦Europe, the Americas & other regions: international courier, about 7–14 business days
Any customs duties, import taxes or clearance fees on international orders are borne by the recipient (DDU).
Delivery may be delayed by peak seasons, weather or customs clearance — thank you for your understanding.
Returns policy
If something doesn't work out, you may request a return or exchange within 7 days of delivery. Items must be unworn, unwashed, with all tags attached and in their original packaging.
To start a return, email info@serenwink.com with your order number and reason; once confirmed we'll send you the return instructions. Return shipping is at the customer's expense.
Refunds are issued to the original payment method within 7 business days after we receive and inspect the returned items; original shipping fees (if any) are non-refundable.
To help you get the right fit first time, please check the size chart and model sizing references on each product page — and feel free to email us with any sizing questions.
Defective or incorrect items
If your item arrives with a manufacturing defect or damage, or does not match your order, email info@serenwink.com within 3 business days of delivery with your order number and photos. Once verified, we will arrange a replacement or refund at our expense.